General Data Protection Regulation (GDPR)


This notice falls under the General Data Protection Regulation (GDPR).

Who We Are was set up by two former managers of the Hercules website who resigned in 2001 to concentrate on what they considered a new, dynamic way to serve fellow fans better and to also encourage them to express their fandom.

How To Contact Us

We can be reached via this contact form on our website.

Personal Data We Collect

Email address;
Newsletter: opens, clicks, opt-ins;
List the information that we store but that is not identifiable: Logs of emails sent;
Support enquiries by email.

Consent to Collect

We collect data from users that have created free accounts with us.
We ask for consent during the account creation process with a checkbox. A link to this page is provided during the account creation process.
The legal basis for us to collect the data is to be able to provide you with a service.

Your Data, Your Rights

You can request a copy of your data which we will provide within 30 days;
You can request your data to be anonymized which we will do within 30 days;
While we will do everything we can to keep our service secure, in the event of a data breach or misuse, we will inform our users of what happened and what we have done to put it right within 30 days.

Services and Third Parties Where Elton John World Stores Data

Elton John World relies on third party services to maintain its own services. Elton John World never shares or resells any of its data.
In Europe:
Payline, France;
Linode, England;
Lixium, France (holds no identifiable data);
PollDaddy, Ireland.
Amazon S3, US (encrypted backups);
Helpscout, US;
Stripe, US;
Baremetrics, US;
Clearbit, US;
PayPal, US;
Slack, US;
MixPanel, US (users who opt-in to share their usage data with us);
Google Analytics (US).

Length of Data Collection

Elton John World will keep identifiable data for an undetermined amount of time or until the user asks us to anonymize and / or delete their data.

Newsletter & Account Statistics and Reporting

Elton John World records behavioural data, such as opens and clicks, for emails Elton John World sends on its own behalf.
Elton John World does not collect behavioural data on behalf of its users.
Elton John World collects data from users’ accounts for security reasons, to monitor deliverability, and for internal reporting:

  • Number of emails sent
  • Email addresses of recipients
  • Country of user


Who Has Access to Our Data?

Data at Elton John World is not shared with or sold to any third party.
Elton John World staff and contractors have access to users data for the purpose of providing services.
No personal identifiable data is stored on staff or contractor computers on a permanent basis. Contractors are requested to delete this data at the end of their mission.